Consumer protection

Buyer Protection is a set of guarantees provided by AliExpress.com that allows buyers to buy with confidence on our website.

You are protected when:

      The item you ordered did not arrive within the time promised by the seller.
      The item you received was not as described.
      The item you received that was claimed to be genuine was false.

Who is eligible for Buyer Protection?

Only buyers who have purchased items on AliExpress.com are eligible for Buyer Protection.
Any payment made directly to a seller of AliExpress.com is not protected by us. If a seller asks you to make a direct payment (for example, through PayPal or bank transfer), inform us immediately.